Carriage
We aim to dispatch orders received before noon, within the same business day. Orders received after 2pm may be dispatched the following business day. All orders dispatch dates are subject to payment processing being cleared.
Orders placed outside business hours, during weekends and public holidays will be dispatched the next business day.
We charge a flat shipping rate of £10.50 for all consumable orders, (UK Mainland only). Machines over 20KG will be priced according to weight & volume, the delivery charge will be shown in your basket prior to your check out. Northern Ireland and offshore deliveries require an additional shipping module to be purchased.
On receipt of your goods, please check their condition immediately, and report any damage within 24 hours from receipt. It is imperative that you provide your order number in your e-mail so that we can track your product, please contact Customer Services or call 01207 572 000.
We are updating our stocks daily, however, should the goods you ordered be out of stock, we will place them on back-order and you will be kept informed of your order status.
Failed Deliveries
Our couriers will attempt to deliver up to 2 times on consecutive days. Should the premises be closed (no one to receive the goods), a card will be left with a contact number and consignment number. Please telephone and re-arrange the delivery directly with the courier.
After 2 delivery attempts the goods will be returned to our warehouse.
Receiving your order
All goods must be inspected at time of delivery, if this is not possible you MUST sign the delivery not as unchecked, failure to do so may invalidate a damage clain from insurers.
Returns / Warranties
Prior to returning a unit to us, please contact us using the contact page, and provide the order number. A return authorization note will be issued, and a label e-mailed to you. Please affix the label to the box prior to collection by our carrier.
Goods received without a return authorisation will not be accepted.
Always return the unit in its original box. Should the goods be damaged in transit to us due to poor or inadequate packaging, we reserve the right to levy a charge for any damage repair necessary.
Refunds
Should you wish to return a item for a refund please contact our office by email or telephone to see if the item purchased is eligible to return. If your item is eligible you must return it in it’s original packaging and in new condition within 3 working days of receipt, the refund is subject to a 20% handling charge, no refund can be allowed against carriage.
Should the goods be returned damaged, we reserve to levy a charge for the repair of the damage up to the full cost of the machine.
